|Writing to patients and
information encourages questions after they have had chance to read the
had chance to take in the knowledge”
the purpose of what you are writing and keep to the point. Don’t include
unnecessary information which hides your message.
your language carefully so
that it cannot be misinterpreted or cause avoidable distress.
honest, but sensitive. Use the same wording you would if the patient and
carer were sitting opposite you.
medical terms when they are appropriate, but make sure you explain them in
everyday language so that the patient and carer understands.
simple drawings rather than long explanations.
sentences short and avoid long, complicated words. Break text up into
short paragraphs. Consider using bullet points, so that you don’t
overload the reader. Use a clear font and font size.
personal reference words (‘I’ and ‘you’) to make the text more
friendly and less threatening. Try to avoid sounding cold or pompous.
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