||Talking with patients
people have the opportunity to ask their questions that is how you can tailor
to their needs”
time should be put aside in each consultation to provide patients and carers
with relevant information. It should not be an afterthought.
you start, think about the points you want to get across. Limit the amount
of information given at any one time. Too much information at one time will
clear about who you are addressing - the patient or the carer. Their
information needs differ and it may be appropriate to put time aside to talk
with each individually.
there are no unnecessary distractions and hearing is optimised. Try to
maintain good eye contact. Remember the importance of positive body
in mind the purpose of what you are saying and keep to the point. Don’t be
diverted from getting across your main message.
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